Technology Support for Student Housing & Residential Life
Residents of Student Housing & Residential Life have access to a range of technology services and support. Use the options below to get connected and get help.
UHSecure Wi-Fi in the Residence Halls
UIT recommends connecting to the UHSecure wireless network for a secure, encrypted connection throughout the residence halls and campus. Avoid open or unsecured networks when possible. Visitors without a CougarNet account can connect to the UHGuest network.
Connect Gaming Consoles, Smart TVs & Similar Devices (uhregistered)
Gaming consoles, smart TVs, Roku devices, and similar equipment that cannot connect to UHSecure should use the uhregistered network. To connect:
- Register your device’s MAC address at Register My WiFi Device (also available in AccessUH).
- Because uhregistered is a hidden network, manually add it on your device by typing the name uhregistered (all lowercase).
Full resident Wi-Fi instructions and device tips >>
Improve Cell Coverage in the Residence Halls
You can get better cell coverage on campus by enabling Wi-Fi calling on your phone. Most major carriers (Verizon, AT&T, T-Mobile) support this feature. It uses the UH Wi-Fi network to improve call quality in buildings where cellular signals are weak.
Learn how to enable Wi-Fi calling >>
Common Residential Tech Tips
- Personal routers: Personal wireless routers and hotspots are not permitted in the residence halls. They interfere with the UH wireless network for you and your neighbors.
- Free software: Students can download Microsoft 365 and other tools at no cost. View available software >>
- Password reset: Reset your CougarNet password
- Finding a MAC address: Not sure where to find your device’s MAC address? See the Resident Wi-Fi Support page for help with the most popular devices.
- Printers: Student Housing Computer Lab Printers
- Full Student Guide: For a complete overview of accounts, email, Wi-Fi, and more, see the Student Semester Quick-Start Guide.
Still Need Help?
Submit an IT Support Ticket
Use this form for computer, wireless, software, email, or other technical issues in
your room or common areas.