Description of Service:

Management of intrusion alarm systems that detect physical access to monitored areas and duress alarms.

Business Owner:

Ceaser Moore

UIT Service Manager:

James Schexneider

UHS Service?

No

How To Request:

To request new service or report an issue, please go to https://uofh.sharepoint.com/sites/UIT/support/networkrequests/portal/; select “Public Safety Systems” (Work Request Category) and the appropriate “Work Request Type”, and fill out a Work Order form.

Minimum Service Level:

99.9%

Maintenance Windows:

Monday to Friday 8 a.m. to 5 p.m.

Support (Tier 1):

Local IT

Support (Tier 2):

UHPD

Support (Tier 3):

None

Charges (if applicable):

uh.edu/infotech/_documents/fy2022-nsc-product-guide-revised.pdf