Description of Service:

Administration of endpoint protection services restricting malware.

Business Owner:

Administration (A&F)

UIT Service Manager:

Eric Mims

UHS Service?

Yes

How To Request:

Email crowdstrike@uh.edu, security@uh.edu or call 832-842-4695.

Minimum Service Level:

M-F 8 a.m. - 5 p.m.; Level 1 incidents within 1 business hour

Maintenance Windows:

As set by the Vendor

Support (Tier 1):

Email security@uh.edu or Call 832-842-4695

Support (Tier 2):

Not Applicable

Support (Tier 3):

Not Applicable

Charges (if applicable):

None